JOB PURPOSE:

Responsible for supervising day-to-day transportation operations to ensure timely, safe, and cost-effective delivery of goods. The role oversees vehicle dispatch, route planning, transport provider coordination, delivery tracking, and compliance with safety and regulatory requirements. The Transportation Supervisor ensures service efficiency, resolves operational issues, and supports continuous improvement in transportation performance.

KEY ACCOUNTABILITIES:

Transportation Operations

• Supervise daily transportation activities to ensure timely dispatch and delivery of goods.
• Plan and monitor delivery schedules, routing, and vehicle utilization.
• Coordinate with internal teams and transport providers to ensure smooth execution of deliveries.
• Resolve transportation delays, delivery issues, and operational disruptions in a timely manner.

Fleet & Vendor Coordination

• Coordinate with transport service providers and drivers to ensure service reliability and compliance.
• Monitor transporter performance against agreed service levels and KPIs.
• Support vehicle availability, maintenance coordination, and transport readiness where applicable.

Delivery Monitoring & Control

• Track shipment movement and delivery status to ensure on-time performance.
• Ensure proper proof of delivery, trip records, and transportation documents are completed accurately.
• Investigate delivery discrepancies, damages, or delays and recommend corrective actions.

Compliance, Safety & Quality

• Ensure transportation activities comply with company policies, road safety standards, and regulatory requirements.
• Promote safe working practices across transportation operations.
• Ensure goods are transported in line with quality and handling requirements.

Reporting & Documentation

• Prepare transportation reports covering delivery status, utilization, costs, delays, and service performance.
• Maintain accurate transport records, trip logs, invoices, and supporting documentation.
• Analyse transportation data and suggest improvements to cost, efficiency, and service levels.

Team Supervision

• Supervise transportation coordinators, drivers, or related staff as applicable.
• Provide day-to-day guidance, monitor performance, and support team development.
• Conduct regular follow-up to ensure operational discipline and service quality.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications:

• Diploma or bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.

Minimum Experience:

• 6–8 years of relevant experience in logistics, transportation, supply chain, or distribution operations.
• Experience in FMCG or a similar fast-moving operational environment is preferred.
• Prior experience in transportation planning, dispatch, fleet coordination, or third-party transport management is preferred.